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Date of posting: 2015-04-09 00:39:54
Page Views: 2084
Dispute with: A Business, Company, or Store
Amount: Over $100,000
Description: Before posting this I've read a number of other posts.

Most of them seem written by overly emotional individuals, to put it mildly.

They may be in their own right, I am not the judge of that, but definitely not pragmatic enough.

We as a business have observed certain eBay flaws that take place over long period of time, affect great number of vendors and deprive them of revenue and channel it to eBay instead.

It is factual and proven and affects large group of vendors. It does not kill them and there's nothing dramatic about it other than the fact that it rewards eBay money that belong to their vendors.


1) eBay improperly (and falsely) advertises delivery date on listings for REPAIR SERVICES, i.e. listings where customer sends something to vendor to be serviced and returned.

What's wrong here is that eBay uses the same delivery prediction for item delivery and repair service delivery, which is flat out impossible, if only because it is actually up to the customer to send something to the vendor in order for the service to be rendered.

A small mistake, you may say, but it *does* cost vendors in several ways.

When buyers open case for "item not delivered [in a timely manner]" eBay counts that as a vendor's fault and , after a number of such failures, deprives vendors of the 20% monthly discount.

*ALL* service vendors suffer from that.

(there's a work around it, but it is only partial.)

There's more though:

2) eBay penalizes vendors for not updating shipping information in a timely fashion too.

Except vendors of a repair service can NOT update tracking information prior to actually receiving and repairing something.

eBay doesn't care about that and counts it against them, again depriving them from discount eBay falsely promises.

3) eBay counts against vendors every case opened even if the reason for opening was that customer did not read the description...which even customer admits.

Why did the customer not read the description?

Well because eBay stopped showing it while experimenting if they can make description ONE line that's expandable when you click on it!

Again, those are just a few examples of eBay's failures that affect A LOT of vendors. Definitely not ALL vendors, but great many.

I and the business I run are not interested in profiting or getting compensated for what was taken from us even though I would not mind the later if it comes up.

What we are interested is setting things straight.

It seems to me that it would take a big hit to cause eBay to change and a big hit is made by big fists and big fists take big money.

So if an attorney is to get the most out of a settlement that is fine by me.

Use the above information if you can or contact me for more if interested.

There is a limit of how much time I can allocate without asking for compensation, but I am definitely willing to donate some effort to get things straightened.
Zipcode: 11112


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